Refund & Cancellation Policy

1. 7-day free trial

Pro and Agency plans include a 7-day free trial. We capture your payment method at signup but charge nothing until day 8. Cancel before the trial ends and you pay zero.

2. Monthly subscriptions

Monthly Pro and Agency subscriptions can be cancelled anytime from your dashboard. Cancellation takes effect at the end of your current billing month — you keep access until then. No partial-month refunds.

3. Annual subscriptions — 14-day money back

If you purchase an annual subscription and request a refund within 14 days of purchase, you get a full refund minus any credits already consumed (calculated at standard top-up rates). After 14 days, annual subscriptions are non-refundable but can be cancelled to prevent renewal.

4. Top-up credit packs

Top-up packs (100, 500, 1000, 4000 credits) are non-refundable once purchased because credits are consumable digital goods delivered instantly. Unused credits expire 90 days after purchase. Buy in the size you need.

5. Service issues

If SEOSparrows is unavailable for more than 24 consecutive hours due to our infrastructure (not your site or your network), email support@aisparrows.com and we'll prorate credits or extend your subscription for the affected period.

6. Wrongly billed

If you were charged in error (duplicate charge, failed cancellation, etc.), contact support within 30 days. We'll investigate and refund verified errors within 7 business days. PhonePe refunds typically appear in 5–7 days; PayPal in 3–5 days.

7. Account termination by us

If we terminate your account for violation of our Terms (spam, abuse, fraud, etc.), no refund is owed. If we terminate for other reasons (e.g. winding down the service), we'll refund any unused prepaid amount on a prorated basis.

8. How to request a refund

Email billing@aisparrows.com with:

• Your account email
• Payment ID or invoice number
• Reason for refund request

We respond within 24 hours. Approved refunds are processed within 5–7 business days to the original payment method.

9. Chargebacks

Please contact us first before filing a chargeback with your bank — we'll always try to resolve it directly. Unjustified chargebacks may result in account termination.

10. Contact

Billing questions: billing@aisparrows.com
General support: support@aisparrows.com
AISparrows Technologies · Mumbai, India · GSTIN 27AAXXXXXXXXXZX